FAQ's :: Talens Art & Craft Materials - Bulk Art Supplies UK - Trinity Arts

How secure is your site?
We do not store any card details on our site as all card payments are done in the relevant payment gateway. This means that the security is from the transaction gateway. We use Paypoint (SECPAY) and Paypal. Both use industry standard encryption protection techniques. For more information visit their sites.

How long do deliveries take?
For UK mainland our standard service for items in stock is 3-5 working days. 24-48 hour options are also avalable. For offshore it is 1-2 days extra. For the EU 4-5 days. For non-EU 2-4 days. We dispatch all orders that are in stock within 2 working days of receipt.

What is the cost to ship internationally?
The website is set up for this, if you have any problems please e-mail or phone call us on the phone number noted on the website. Click here for more info

Why is an item out of stock if it says 1000 or less items are in stock?
This is the way that our website is set up due to the software used. Unfortuantely, there is nothing we can do about this.

How long will it take for you to order in out or stock items?
Usually this would take 7-10 days but, if needed sooner it would take 3-4 days.

I am unhappy with my item I have bought, can I return it?
Yes you can. You may have to cover the return postage, depending on the cirumstance. We will refund you in full for the product

What is your returns policy?
The usual standard 30 days treturn period, whether goods are damaged, faulty or not what you wanted. Unwanted goods should be delivered back as New, you may be charged for the return postage.

Do you only sell Royal Talens?
Yes! We are the sole traders of Royal Talens and do not sell any other brands.

Do Royal Talens make their products in China?
The Art Creation range is all made in China and all other ranges: Rembrandt, Van Gogh, Amsterdam, Decorfin and Talens are either made in Holland or other areas of Europe.

How long has Royal Talens been in business?
They started out known as Talens and started up in 1899 when Marten Talens founded the "Dutch Factory for paints, laquers and inks in Apeldoorn (the Netherlands), run as a family business majoring in office supplies and inks. They then became "Royal"Talens in 1949 because of high demands in that year regarding sound and high quality innovation .

What level of quality are Royal Talens products?
They are of a similar or higher standard when compaired with Windsor & Newton and Daler Rowney but, Royal Talens are not as well known in the UK as they are in the rest of Europe.

What if I am not in to receive the delivery?
If being delivered by courier they should have left a card with anote of Attempted Delivery and may either say that the delivery of goods is at a neighbours or that you need to call on the number noted with a consignment number. If delivered by post same procedure above. If not please get in touch with us.

What if the parcel is damaged on arrival or has been lost in the post?
If this happens then you need to E-mail us straight away and we will take it from there.
It has been more than maximum delivery and my order has still not arrived.
E-mail us and again we shall look into this for you and find out what the status is and why not yet arrived straight away. If being delivered with a courierwe can give you a note of the consignment number for you to track yourselves to keep an eye on the status of your order. We keep an eye on this anyway as and when we can.
- Can I cancel the order?
- Yes you can, you need to e-mail us if you do and then we shall refund you.

Do you have a brochure or printed catalogue?
We can send out a printed catalogue if necessary yes but, all the information is on the website that is in the catalogue.

Can I add items to my order?
Yes you can and if you e-mail us to do so we will issue you with a code that you need to put in when on the website and this will also allow you to get free carriage.

FAQ's