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UK: 0330 22 30 922

(Mobile Friendly)


INT: +44 1337 860 860

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Our Dispatching Policy

Delivered Worldwide from the UK!

Delivery Courier

Accuracy and speed are always our priority.

We do not want you to wait any longer than you need to to receive your order. We aim to dispatch all ordersthat are in stock within 24 hours of receiving them.

Usually orders received before 1.30pm will be dispatched the same day, but we cannot guarantee this unless you Xpress your order

This does not include holidays or weekends. 

So if you place your order between 2.30 pm on Friday (GMT) and Monday, the earliest it will be sent out is on the the Monday. When you place an order, you will also have the opportunity to give us a preferred delivery date, and leave us a note if necessary.

Costs

You can save money with your shipping, if you order over £30, and also you can save by opting to receive your order in one shipment rather than as it becomes available. Of course you are always welcome to collect your order from our shop in Dundee, Monday - Saturday, between 10 am and 4.30 pm

For a quote just add what you need to the basket, and then use the shipping quote tool on that page. It is very clever, as it will even estimate your earliest delivery time! If you are shipping outside the EU, VAT (our 20% sales tax)  will automatically be deducted from your order.

Any problems or questions please contact us or email us directly at enquires@iartsupplies.co.uk please allow 24 hours for us to respond.

 

DOMESTIC DELIVERY

UK Standard 3-5 Working Days 
All Weights Under 1.76 KGS
Area
Under £29.99
Over £30
Over £325
UK Mainland
From £3.75
FREE
FREE
Scottish Highlands & Islands
From £3.75
FREE
FREE
Northern Ireland & UK Isles
From £3.75
FREE
FREE
Channel Isles
From £3.75
FREE
FREE
UK Standard 3-5 Working Days 
All Weights OVER 1.76 KGS
Area
Under £29.99
Over £30
Over £325
UK Mainland
From £3.95
FREE
FREE
Scottish Highlands & Islands
From £5.00
FREE
FREE
NorthernIreland & UK Isles
From £3.95
FREE
FREE
Channel Isles
From £14
From £11
FREE

INTERNATIONAL DELIVERY

International orders have 3 pricing brackets.

Orders under £30
 Orders Between £30 & Under £350
 Orders OVER  £350

For a quote just add what you need to the basket, and then use the shipping quote tool on that page. It is very clever, as it will even estimate your earliest delivery time! If you are shipping outside the EU, VAT (our 20% sales tax)  
will automatically be deducted from your order.
 
 

Shipping Terms

• If you have any specific dates you need your order by you can choose your preferred delivery date, please let us know in the CUSTOMER NOTES box at the checkout stage.

Will I be charged import duty?? • If you are out side the EC, yes you are liable, but you may not receive a bill. Not everyone does, it just depends on your countries customs policy.

• Shipping times listed on the checkout page are a guide, and only guaranteed when it says so.

• If you choose an Xpress service and it is late you are entitled to a refund of the shipping costs.

• If your delivery does not appear within the time that we say it should, please let us know immediately, as some delivery options are guaranteed, and if it is late we can refund the cost.

For missing parcels and/or breakages please inform us no later than 23 hours from when the relevant item was or should have been received. Informing us outside of this timescale means that we will be unable to claim for losses/damages with our couriers.

• If your order has been sent by airmail, you may need to wait for up to 30 working days before we can send a replacement, as this is the length of time we have to wait before we can submit a lost claim with the Royal Mail.

• You will receive emails to let you know what is happening with your order and keep you informed from start to finish.

For information about Returns Click Here

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iartsupplies.co.uk ~ trinity arts