• How secure is your site?
• We do not store any card details on our
site. Al clard payments are done in the relevant payment gateway. This means
that the highest security is from the transaction gateway. We use Paypoint (SECPAY)
and Paypal. Both use industry standard encryption protection techniques. For
more information visit their sites. Our site has a 125/256 bit security certificate,
which is used for the parts of the site where you have to log in, register or
checkout. This means that any data you enter travels over the internet in an
encripted mannar.
•What is the cost to ship internationally??
• The website is set up for this, just add
to cart your items and go through the checkout process and you will see the
cost and different options relevant to your countrie. If you have any problems
please e-mail or phone call us on the phone number noted on the website. Click
here for more info
• How long do deliveries take?
• For UK mainland our standard service for
items in stock is 3-5 working days. 24-48 hour options are also avalable. For
offshore it is 1-2 days extra. For the EU 4-5 days. For non-EU 2-4 days. We
dispatch all orders that are in stock within 2 working days of receipt.
• Can I add items to my order?
• Yes you can and if you e-mail us to do so
we will issue you with a code that you need to put in when on the website and
this will also allow you to get free carriage.
• What if I am not in to receive the
delivery?
• If being delivered by courier they should
have left a card with anote of Attempted Delivery and may either say that the
delivery of goods is at a neighbours or that you need to call on the number
noted with a consignment number. If delivered by post same procedure above.
If not please get in touch with us.
• What if the parcel is damaged on arrival
or has been lost in the post?
• If this happens then you need to E-mail
us IMMEDIATLY
and we will take it from there.
• How long will it take for you to order
in out or stock items?
• Usually this would take 7-10 days but, if
needed sooner it would take 3-4 days.
• I am unhappy with my item I have bought,
can I return it?
•Yes
you can. You may have to cover the return postage, depending on the cirumstance.
We will refund you in full for the product
• What is your returns policy?
• The usual standard 30 days treturn period,
whether goods are damaged, faulty or not what you wanted. Unwanted goods should
be delivered back as New, you may be charged for the return postage.
• It has been more than maximum delivery
and my order has still not arrived.
• E-mail us and again we shall look into this
for you and find out what the status is and why not yet arrived straight away.
If being delivered with a courierwe can give you a note of the consignment number
for you to track yourselves to keep an eye on the status of your order. We keep
an eye on this anyway as and when we can.
• Can I cancel the order?
• Yes you can, you need to e-mail us if you
do and then we shall refund you.
• Do you only sell Royal Talens?
•Yes! We are the sole traders of Royal Talens
and do not sell any other brands.
• Do you supply Wholesale, Trade or
Schools?
• Yes, we can arrange this just contact us
to get the ball rolling!
• Do Royal Talens make their products
in the Far East?
• The Art Creation range and some of the Van
Gogh Range is made in the Far East and all other ranges: Rembrandt, Van Gogh,
Amsterdam, Decorfin and Talens are either made in Holland or other areas of
Europe.
• How long has Royal Talens been in
business?
•They started out known as Talens and started
up in 1899 when Marten Talens founded the "Dutch Factory for paints, laquers
and inks in Apeldoorn (the Netherlands), run as a family business majoring in
office supplies and inks. They then became "Royal"Talens in 1949 because
of high demands in that year regarding sound and high quality innovation .
• What level of quality are Royal Talens
products?
• They are of a similar or higher standard
when compaired with Windsor & Newton and Daler Rowney but, Royal Talens
are not as well known in the UK as they are in the rest of Europe.
• What level of quality are Royal Talens
products?
• They are of a similar or higher standard
when compaired with Windsor & Newton and Daler Rowney but, Royal Talens
are not as well known in the UK as they are in the rest of Europe.
• Do you offer samples of your products?
• If you let us know what you want to sample
we will do what we can for you.
• Do you have a brochure or printed
catalogue?
• We can send out a printed catalogue if necessary
yes but, all the information is on the website that is in the catalogue.
• When & How often do you introduce
new ranges?
• This is usually once a year and around February
time.
